Silence Enables
Neglect
Poor communication. Ignored requests. Zero accountability. When management doesn't respond, problems multiply. Together, we create a record they can't ignore.
Management Won't
Communicate
Every issue on this page is made worse by one fundamental failure: Management refuses to communicate with residents.Phones unanswered. Emails ignored. Problems unresolved.
Office phone consistently goes unanswered
Messages and emails rarely returned
No updates on building-wide issues
The Communication Breakdown
- Work orders marked “complete” without contact
- Building issues discovered via rumors, not management
- Last-minute changes with zero advance notice
- Amenity closures without explanation or timeline
- Emergency issues left without response for days
“Work orders go undone, the office phone is never answered, and messages are not returned.”
— CAF Management Review
“The elevator has been down for 2 months without any communication about repairs.”
— Resident Review
“I've called the office every day for a week. Not once has anyone picked up or called back.”
— Resident Report
Why Community Reporting Creates Accountability
When management ignores individuals, they count on us staying silent. When we document and report together, we build an undeniable record.
Documentation = Power
- Creates timestamped evidence of problems
- Shows patterns of neglect over time
- Strengthens legal standing if needed
- Protects you from retaliation claims
Unity = Results
- Multiple reports show building-wide issues
- Harder to dismiss as isolated complaints
- Creates pressure for systemic change
- Demonstrates community solidarity
Every time you report an issue, you're not just complaining—
You're building a case for accountability.
Being ignored by management?
Document it. Your report joins our collective record.
Issue #2
Chronic Elevator Failures
Both elevators frequently out of service for weeks or months at a time.This isn't an occasional inconvenience—it's a pattern of neglect that endangers residents. And management won't tell us when they'll be fixed.
Who This Hurts Most:
- Elderly residents forced to climb multiple flights of stairs
- Disabled residents effectively trapped in their units
- Parents with strollers struggling with daily activities
- All residents during emergencies when evacuation is needed
This may violate ADA accessibility requirements and local building codes.
“Both the central elevators and the side elevators take turns being inoperable... This typically always occurs around major holidays.”
— Resident Review
“The elevator has been down for 2 months without any communication about repairs.”
— CAF Management Review
“I have mobility issues and have been stranded in my apartment for days because the elevator was broken.”
— Resident Report
Issue #3
Maintenance Delays & Neglect
Work orders ignored for weeks or months. Requests marked “complete” without actual repairs. No follow-up. No communication. No accountability.
Common Problems:
- Broken appliances left unfixed for months
- Work orders closed without resolution or contact
- Shoddy repair work that fails quickly
- No follow-up or status updates—ever
“Work orders either never get done or they take weeks to months to do... They also close out maintenance requests that aren't fixed.”
— Resident Review
“Management pushed back my move in date 2 days before I was supposed to move in... renovations done in the room before move in were so shoddy.”
— Resident Review
Issue #4
Water Damage & Plumbing Failures
Chronic leaks, flooding, and plumbing issues causing property damage, mold growth, and health hazards.
- Persistent wall leaks during showers
- Hot water outages affecting multiple units
- Flooding incidents causing property loss
- Ceiling damage from upper floor leaks
- Potential mold growth from moisture
“I still have water leaking out of my wall when I turn on the shower and I have no hot water in the sink.”
— Resident Review
“Lost everything due to flooding. Inadequate response from management and no help with replacement costs.”
— Resident Review
Issue #5
Pest Infestations
Reports of roaches, rodents, and other pests with inadequate pest control response from management.
- Cockroach sightings in multiple units
- Rodent issues in common areas
- Delayed or ineffective pest treatment
- Recurring infestations despite complaints
Texas Law: Landlords must address pest issues affecting health and safety within 7 days of written notice.
“Roaches everywhere. Management sprays but they keep coming back. It's clearly a building-wide problem they won't address properly.”
— Resident Review
Issue #6
HVAC & Climate Control
AC and heating failures during extreme Texas weather, creating potentially dangerous living conditions.
- AC failures during summer heat waves
- Heating issues during winter cold snaps
- Slow response to emergency climate requests
“My AC has been broken for two weeks in July. It's over 100 degrees outside and they say they're 'working on it.'”
— Resident Review
“When management ignores us individually, we must stand together. Every documented complaint creates accountability.”
— Sylvan Thirty Tenant Association
This is why we report. Not just to complain—but to build an undeniable record of neglect that management cannot dismiss.
Issue #7
Security & Safety Concerns
Broken security features and unsafe common areas putting residents at risk.
- Stairwell access gates non-functional
- Frequent package theft
- Inadequate lighting in parking areas
- Broken entry systems and key fobs
“The gates that should automatically lock by the stairs are broken, with the stairs being unclean and unsafe.”
— Resident Review
“Packages are frequently stolen. No security cameras or proper package management system.”
— CAF Management Review
Issue #8
Parking Problems
Parking issues, unauthorized towing, and unclear policies affecting residents' ability to access their own property.
- Limited parking availability
- Aggressive towing policies
- Unclear guest parking rules
Know Your Rights: Texas law requires 14 days notice before changing towing policies. Verify any tow is legal.
“My car was towed without warning. When I complained, they said I should have known the rules—but they never gave me any written policy.”
— Resident Review
Issue #9
Trash & Common Area Cleanliness
Overflowing dumpsters, dirty hallways, and neglected common areas creating unsanitary conditions.
- Overflowing trash compactors
- Dirty, unmaintained hallways
- Stained carpets and walls in common areas
- Foul odors in public spaces
“The hallways smell terrible. Trash is left overflowing for days. It's embarrassing to have guests over.”
— Resident Review
Issue #10
Billing & Fee Concerns
Unexplained charges, disputed fees, and difficulty getting clear answers about what residents are being billed for.
- Unexplained fees on statements
- Difficulty disputing charges
- Security deposit deduction disputes
Your Rights: Under Texas Property Code, all fees must be clearly stated in your lease. Security deposits must be returned within 30 days with itemized deductions.
Know Your Rights:
- Review your lease—all fees should be clearly stated
- Request itemization of any charge you don't understand
- Document all billing disputes in writing
Your Report
Creates Accountability
Management ignores individuals. They dismiss isolated complaints. But they cannot ignore a community that documents everything.
Every report you file becomes part of our collective record. That record is how we hold them accountable.
Why Consistent Reporting Matters
When issues happen:
- • Report immediately—don't wait
- • Take photos and videos
- • Note dates, times, and who you contacted
What this creates:
- • Legal documentation if needed
- • Pattern evidence of systemic neglect
- • Proof they were notified and ignored you
Emergency Legal Help
(888) 529-5277
Monthly Meetings
First Thursday, 7 PM
File City Complaint
Dallas 311